Returns and Exchanges
You can get a full refund or exchange an item, for any reason, for an alternative product within 14 days of the original purchase (time limit exceptions may be made for orders outside of the UK at our discretion). Items must be returned to us as new and in a re-saleable condition.* For all UK orders a postage paid returns label and return form will be supplied with your goods and should be used as per the instructions on the return form. Shipping charges for the return of goods out of the UK will be paid for by you and we will incur the cost of redelivering the exchanged goods. You can Download the Returns Form from here. Customers must get proof of posting when returning product to us.
For refunds please allow 5 - 10 working days for the amount to appear in your bank account. This time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (i.e. the card had been declined or has expired) we will contact you.
Re-saleable condition* - when trying on purchases, please wear socks and check the fit of the shoes by walking around inside only. Please ensure that the environment is free of smoke and any strong odours such as food cooking etc. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. Please also ensure the box containing the shoes is returned in an outer bag and that no stickers, celloptape etc., are applied to the box. You should also ensure that the return form is enclosed.
Due to technical processes used, it is imperative that each individual items washing instructions are followed exactly as stated on the care label. We can not accept returns that have been soiled, torn or damaged due to incorrect washing.
We regret we can only exchange sale items in the 14 day period. We do not offer refunds on sale items.
Faulty Or Wrong Item
In the unlikely event that the item is sub standard or we have sent you the wrong product please email firstname.lastname@example.org your order number, your name and address, details of the product, reason for return and if you require a refund or a replacement. We will then send you instructions.
superga.co.uk will pay the shipping charges for the return of faulty or incorrect goods. These charges will be refunded to the card the order was initially placed with.
Click here to download our returns form
Customers must get proof of posting when returning product to us.
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