Superga FAQs faq

What is Superga's refunds and returns policy?

If you are not satisfied with your order, please visit and complete the online returns request form. Or, alternatively, any items purchased on our site can be returned to a Superga UK store.

You can get a full refund or exchange an item, for any reason, within 30 days of the original purchase (time limit exceptions may be made for orders outside of the UK at our discretion). Items must be returned to us as new, with all original packaging and in a saleable condition.

When an order has been placed, it is not possible to change any parts of the order. This includes adding or removing items, changing the size or colour, or changing the delivery address or method. An order cannot be cancelled once despatched.

What do I do if I receive a faulty or damaged item?

In the unlikely event that the item is sub standard or we have sent you the wrong product please email your order number, your name and address, details of the product, reason for return and if you require a refund or a replacement. We will then send you instructions.

For refunds please allow 14 - 21 working days for the amount to appear in your bank account. This time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (i.e. the card had been declined or has expired) we will send a cheque to your billing address.

We'll pay the shipping charges for the return of faulty or incorrect goods. These charges will be refunded to the card the order was initially placed with.

How do I contact your customer services?

To track, get an update on the status or edit an order please email

You can also call customer services on +44 (0) 1250 877 060 | 9am - 5pm | Monday - Friday.

Superga Returns
Yard Road
PH10 6NW

How do I wash my Supergas?

While we do not recommend washing your Superga shoes, you may be able to wash our Cotu styles.

The best way to wash our Cotu shoes is in a pillow case, cool wash and powder detergent (not liquid), leave laces on so you don't lose the shape of the shoe and hang to dry naturally, not on a radiator.

Please note that you are washing your Superga trainers at your own risk and we do not accept responsibility for any damage that may occur if the above instructions are not followed.


What payment methods do Superga accept?

We can only supply goods that are ordered through the website or by telephone. All payments including all shipping, handling and packing fees must be made by either credit or debit card or PayPal. Superga cannot accept any other form of payment such as cheques, postal orders or cash.

Are there other ways to order besides ordering online?

You can email us at with instruction on what you'd like to order, your address and delivery details and we'll email you back with further instructions. Please DO NOT send any card details to us as we'll take them over the phone once we have created an order for you.

However, if you are lucky enough to live near one of our Superga stores, and internet shopping isn't your thing, then please drop in and see us.

Can I get a list of stores that stock Superga near to where I live?

Email stating where you live and we will get back to you with information on stores or a contact you can email to find out store locations in specific countries.

Is it safe to use my credit / debit card online at Superga?

To help ensure that your shopping experience is safe, simple and secure, uses the industry standard Secure Socket Layer (SSL) technology. This encrypts and protects the critically sensitive details you send us over the internet including your name, address and credit card details. This encryption ensures that nobody can read the information being sent between your pc and our website.

SSL technology not only encrypts information, it also assures your browser that your data is being sent to the correct and secure computer server and it also checks the data being transferred to ensure that it has not been altered in any way. When you enter an SSL enabled area of the site you will see a padlock at the bottom of your browser. This means that the information you enter here is protected.

SSL technology makes online purchasing secure, however if you are not happy to place your order online you can call us on +44 (0) 1250 877 060 Monday-Friday between 9:00am and 5:00pm (GMT).

How will I know you received my order?

We'll send you a confirmation email acknowledging receipt of your order. If you do not receive this, please contact us.

Delivery times apply from the time your order is dispatched. You will receive an email once your order has been dispatched.

How quickly will my order arrive?

All UK orders placed before 10am, where next day delivery has been selected, are dispatched on the same day, but this can vary during our busiest periods, especially on Mondays, when we go into sale or when the office has been closed for a period of time.

Delivery times apply from the time your order is dispatched. You will receive an email once your order has been dispatched.

European and international orders are shipped via various carriers and can take between 5-10 working days.

There may be circumstances beyond's control which may lead to delays. cannot be held responsible for any delays incurred by our carriers.

Unfortunately we are unable to offer a Saturday delivery.

Delivery times:

UK Mainland Standard (3-5 working days)
Northern Ireland (3-5 working days)
Republic of Ireland (5-10 working days)
Europe (5-10 working days)
Rest of World (5-10 working days)

My order has not arrived what should I do?

If you have received a tracking number please use the tracking number on the relevant company website and see if you need to provide the carrier with additional information or rearrange delivery.

If that still doesn't help or you haven't received your order within 5 working days (10 days if international) then please email and we'll investigate and get back to you.

Very occasionally, packages do get lost in transit. If this happens we will keep you informed and resolve as quickly as possible.

How much do you charge for shipping?

All options are displayed at the checkout.

For European and international orders delivery charges also apply. Shipping charges are dependent upon type of delivery service, weight and location. Once you have selected your purchases, delivery charges are automatically calculated and displayed on the checkout page before any payment is taken.

Will there be any additional Duties / Taxes payable on my order?

For orders getting delivered outside the EU VAT will be deducted accordingly at the checkout. Any import duty, customs and local taxes incurred will be paid for by the customer in full. We will always mark orders for overseas true to the content and price of what is in the package, we can't falsify or provide misleading information in order for the customer to avoid paying any import duty, customs and / or local taxes. You may incur surcharges by your bank for currency conversion or different conversion rates, but this is out of our control.

Is my personal information kept private?

All of your credit card details are strictly private and confidential. We acknowledge that we're bound by the General Data Protection Regulation and that we won't disclose these details to any third party. As a matter of good practice, we don't share any personal information with anyone and we do not sell it to others. Your email address and contact number can be provided to our carriers for delivery purposes.

How do I convert GBP Sterling into another currency?

All currency conversions can be performed free of charge here at XE


Code of conduct for sourcing and manufacturing

Our Code of Conduct (“Code of Conduct”) outlines the basic requirements concerning working conditions that must be satisfied by all Sourcing Centres (“Sourcing Centres”) appointed by Superga or its Affiliated Companies. Superga is highly committed that any stage of the production fully complies to the principles and provisions of the Code of Conduct, therefore, the Sourcing Centres shall be liable at any time that all their Manufacturers adhere and comply to the principles of the Code of Conduct.

Superga adheres and encourages its business counterparts to adhere to the highest international standards of business practices and ethics. The generally accepted international labour standards, including the International Labour Organization (ILO)’s core conventions and the Universal Declaration of Human Rights have served as the foundation upon which much of the guidelines of the present Code of Conduct are based.

It is expressly understood that Superga reserves the right to terminate its business relationship with the Sourcing Centres who are unwilling or unable to comply with the principles and provisions set forth in the Code of Conduct.

Child Labour
Sourcing Centres shall not use child labour. The term “child” is referred to a person younger than 15 years of age. Sourcing Centres must verify the age of their workers and maintain copies of their workers’ proof of age. Sourcing Centres must follow all applicable laws and regulations regarding working hours and conditions for minors.

Involuntary Labour
Sourcing Centre shall not use involuntary labour. “involuntary labour” is defined as work or service which is extracted from any person under threat or penalty for its non-performance and for which the worker does not offer himself or herself voluntarily, and includes all manner of prison, bonded, indentured and forced labour.

Disciplinary Practices
Sourcing Centres shall not use corporal punishment or any other form of physical or psychological coercion or intimidation against workers.

Sourcing Centres shall employ workers solely on the basis of their ability to do the job, and shall not discriminate on the basis of age, gender, racial characteristics, maternity or marital status, nationality or cultural, religious or personal beliefs or otherwise in relation to hiring, wages, benefits, termination or retirement.

Health and Safety
Sourcing Centres shall maintain a clean, safe and healthy workplace in compliance with all applicable laws and regulations. Sourcing Centres shall ensure, at a minimum that workers have access to clean drinking water, sanitary washing facilities and an adequate number of toilets, fire-extinguishers, and fire exits and that workplaces provide adequate lighting and ventilation.

Environmental Protection
Sourcing Centres shall comply with all applicable laws and regulations in respect of protecting the environment and maintain procedures for notifying local authorities in the event of an environmental accident resulting from Sourcing Centres’ operations.

Wages and Benefits
Sourcing Centres shall provide wages and benefits that comply with all applicable laws and regulations or match the prevailing local manufacturing or industry rates, whichever is higher. Overtime pay shall be calculated at the legally required rate, regardless of whether workers are compensated hourly or by piece rate.

Working Hours
Sourcing Centres must comply with all applicable laws and regulations relating to working hours. Sourcing Centres shall not require workers to work, including overtime, more than 60 hours per week or more than any maximum number of hours per week established by applicable laws and regulations, whichever is less. Sourcing Centres shall guarantee that workers receive at least one day off during each seven-day period.

Familiarization and Display of This Code of Conduct
Sourcing Centres shall familiarize workers with this Code of Conduct and display this Code of Conduct, translated in the local language, at each of their facilities in a place readily visible and accessible to workers. It is expressly understood that the Sourcing Centre shall be held responsible on the truthfulness of the translation of the Code of Conduct in the local language. This English version of the Code of Conduct shall anyhow prevail in any case of conflict of interpretation.

Legal Requirements
Sourcing Centres shall comply with all legal requirements applicable to the conduct of their businesses, including those set out above. All references to “applicable laws and regulations” in this Code of Conduct include local and national codes, rules and regulations as well as applicable treaties and voluntary industry standards.

The Sourcing Centres shall carefully select the manufacturers and avail themselves only of those who respect the human rights and ensure that they fully comply to the principles set forth in this Code of Conduct.